Last updated: 30 September 2026
1. About us
MSG Windows & Exteriors provides professional exterior cleaning services, including window cleaning, gutter clearance, roof cleaning, pressure washing and other exterior cleaning services in Norfolk and surrounding areas.
For the purposes of data protection legislation, MSG Windows & Exteriors is responsible for the personal information you provide to us.
Contact details:
MSG Windows & Exteriors
Scarning, Dereham, Norfolk, NR19 2TB
Tel: 01362 527877
Mob: 07388 341973
Email: msgwindowsandexteriors@gmail.com
2. What information we collect
Depending on how you contact us or request a quotation, we may collect:
- Your name
- Telephone number
- Email address
- Property address or postcode
- Details about the services you are interested in
- Information you provide when communicating with us
When you submit an enquiry through Facebook or Instagram, Meta may provide us with the information you choose to submit through the lead form.
3. How we use your information
We use your information to:
- Respond to your enquiry
- Contact you about your requested service
- Provide quotations
- Arrange and carry out work
- Communicate with you about appointments and services
- Keep appropriate records of our customers and enquiries
- Deal with payments and accounting where applicable
- Improve our services and customer experience
We will not use your information for unrelated purposes without explaining this to you where required.
4. Our lawful basis for using your information
We will normally process information relating to an enquiry or quotation because it is necessary to take steps at your request before providing a service, or because it is necessary for our legitimate business interests.
Where we use your information for direct marketing, we will do so in accordance with applicable data protection and electronic marketing laws and, where required, obtain your consent.
5. Who we share your information with
We will only share your information where necessary for the purposes described in this policy.
This may include:
- Meta/Facebook and Instagram when you submit a lead form through their platforms
- Website, email or IT service providers who help us operate our business
- Accounting or payment service providers where necessary
- Professional advisers where reasonably necessary
- Authorities where we are legally required to provide information
We do not sell your personal information to third parties.
6. How long we keep your information
We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information that does not result in work will normally be retained for a limited period so that we can deal with follow-up enquiries and maintain appropriate business records.
Customer and financial records may need to be retained for longer where required by law.
We will securely delete or dispose of information when it is no longer required.
7. Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Your rights
Depending on the circumstances, you may have rights under data protection law including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information where there is no good reason for us to continue holding it
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your information
- Withdraw consent where we rely on consent to process your information
To exercise your rights, please contact us using the details above.
9. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
The ICO’s website is ico.org.uk .
10. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our business, services or data protection requirements.
The latest version will be made available on our website.
©2026 MSG Windows & Exteriors. All rights reserved.